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If you have questions or concerns about your taxpayer rights or what to do if you feel your rights have been violated, you can make a service complaint directly to the CRA or you can talk to your CFIB Business Advisor by calling 1-88 or by e-mailing. If you have comments regarding the CRA’s integration of the Bill of Rights, you can use the contact methods above to provide relevant information to the OTO’s review. If you have a service complaint about the CRA, you can file it with the OTO either by calling 1-86, submitting it by fax at 1-86, or by using the online form. Note that the OTO cannot investigate until the CRA’s internal complaint resolution processes have been exhausted and complaints that are not service-related (for example, relating to tax policy) are outside the mandate of the OTO. Mistakes, which could lead to a misunderstanding.The OTO investigates complaints that the CRA has not respected your taxpayer service rights, i.e.: The Office of the Taxpayers’ Ombudsperson (OTO) is responsible for upholding the eight service rights contained in the Taxpayer Bill of Rights. The Bill of Rights ensures that at no time during this process should you be bullied, harassed, abused or mistreated. The CRA has the legislated right to follow protocols including freezing bank accounts, seizing assets, and more. Even when working with the CRA a business needs to understand that they have a duty to get up-to-date with payments as quickly as they can. The Taxpayer Bill of Rights does not relieve you from any obligation as a taxpayer you must still submit and remit your personal and business taxes according to the timelines set out in the legislation. Providing service offerings that meet the needs of small businesses.Explaining how the CRA conducts business with small businesses, and.Conducting outreach activities to help small businesses comply,.Minimizing the cost of compliance to small businesses,.The CRA also has a five point commitment to small business. You have a right to a formal review and subsequent appeal.You have the right to request relief from penalties and interest under tax legislation because of extraordinary circumstances.You have the right to lodge a service complaint and to be provided with an explanation of the findings.You have the right to be treated professionally, courteously and fairly.The Bill of Rights describes the treatment you are entitled to when you deal with the CRA. The Taxpayer Bill of Rights describes and defines sixteen rights, and builds upon the CRA's corporate values of professionalism, respect, integrity, and cooperation. The Taxpayer Bill of Rights is there to ensure you receive all of your entitlements and that you understand your rights. The CRA believes that you are more likely to comply with the law if you have the information and services you need to meet your obligations. This is called the Taxpayer Bill of Rights. What many business owners don’t realize is that whenever you deal with the CRA, the CRA is operating under a set of rules to ensure fairness and protection to each taxpayer. The CRA has specific guidelines for collecting taxes and gathering information guidelines that determine the process of how and when the CRA can collect overdue or outstanding taxes as well as the procedure for conducting audits. We often hear from business owners wondering if the Canada Revenue Agency (CRA) can do or say certain things when dealing with the collection of taxes.